Frequently Asked Questions

Shipping & Orders

When will my order ship?
We will package and ship your order within 3 business days.
What are my payment options?
Online we accept PayPal and major credit cards. In the shop, we accept credit or debit cards, cash and checks.
Can I pick up my order in the shop?
Yes! When you order online just select pick-up at check-out. We will hold your order for twenty business days. If you have not picked up your order by then, we will refund your money and the items purchased will be returned to our inventory.
Who do you use for shipping?
We use USPS for shipping. You can choose First Class or Priority Shipping at check-out.
How much is shipping?
We charge for shipping by the ounce which is calculated at check-out. Orders over $75 ship free!
How much do I have to spend to get free shipping?
Orders over $75 ship free!
Shopping & Products
Will my yarn order come from the same dye lot?
Whenever possible, we will put together orders from the same dye lot. If we don’t have the quantity you ordered in a single dye lot, we will contact you to discuss options. If it is a regularly stocked yarn, we may backorder the yarn and fill your order when new stock arrives to maintain a uniform dye lot. This may not be possible with some yarns
How do I purchase and/or redeem gift cards?
Gift cards can be purchased here or in the store. To redeem your gift card online, have your gift card handy and follow the steps at check-out. To redeem in the store, we will scan your card at check-out.
What does it mean if my item is backordered?
If an item is back-ordered, it is not in our stock. We will work with you and the yarn companies to order your items as soon as possible, or find a suitable replacement. We recommend buying extra for projects to avoid the risk of dye lots changing or colorways and bases no longer being available if you run short
Can I purchase patterns through your store via Ravelry?

Yes! Purchasing patterns through our shop on Ravelry helps support our store and we sincerely appreciate it. Visit our store page here: https://www.ravelry.com/shops/tink–the-frog—yarn-shop. Click “buy in store” to purchase through our shop.

Can I purchase Ravelry patterns through your store?
Yes! When we purchase patterns for you through Ravelry it helps support our store and we sincerely appreciate it. We will print your pattern and send it to your Ravelry library – just tell us your Ravelry username.
Can I return yarn?
Unused yarn in its original condition can be returned in store with a receipt within 30 days of purchase.

Or you can send back any unused yarn in its original condition with a copy of your invoice within 30 days to:

Tink & The Frog – Returns
117 N Main St.
Adrian, MI 49221

Please note that yarn which has been wound cannot be returned, as it is not in its original condition.

What is your return policy?

Unused items in their original condition can be returned in store or through the mail within 30 days of purchase with receipt or invoice. Clearanced items, books, magazines and patterns are not returnable.

If a needle or hook is defective, please contact us or call 517-759-3990 and we will work with you and the manufacturer to get a replacement.

Classes & Events
Can I bring my own yarn?
Yarn used for classes and events must be purchased in the shop. Some classes include the cost of supplies. For those which do not, we offer a 10% discount for the yarn used for a class.
How do I find out what’s new at the shop?

Our Events Calendar lists all of our classes, social stitching and events. You can also subscribe to our email list.

Is there drop-in social stitching?
Social stitching is listed in our Events Calendar, but you are always welcome to drop in and stitch outside of those hours!
Can kids learn how to knit or crochet?
Yes! A good rule of thumb: when children learn to tie their shoes they are probably ready to learn to knit or crochet. A child’s individuality is also important. Can they sit still? Focus and persist at a new task?
What is your class cancellation policy?
If for some reason your class is canceled, we will work with you to find another class. If no suitable class can be found, we will refund your money.
What if I want to withdraw from a class?

For a full refund, withdraw prior to one week before the class begins by calling us at 517-759-3990.

Helping Out
I would like to teach a class. Who should I contact?

Send us a message using the Contact Us form or contact Michelle at michelle@tinkandfrogyarnshop.com. We recommend including relevant experience for both the craft and teaching in your message.

I am interested in creating store samples. Who should I contact?

Send us a message using the Contact Us form or contact Michelle at michelle@tinkandfrogyarnshop.com .

Services
Can you rescue my project?
Yes! Bring your project and pattern and we will take a look. If it’s a small fix, we can advise you or correct it any time. If it’s more involved we will set it aside for one of our experts. The cost is $20/hour of direct rescue time.
Do you wind yarn?
Yes, we will wind your yarn for you! If you purchase yarn in-store, just let us know. If your purchase is online, leave a note during check-out.
COVID-19
What safety precautions are in place?
Safety is our top priority. We ask all visitors to the shop to wear a mask at all times. For classes and events, everyone is required to be fully vaccinated. We regularly clean and sanitize our tables and sales counter throughout the day. These precautions may change with CDC recommendations.
Do you require masks in the store?
The safety of our friends, teachers and families is our top priority, so we require properly worn masks for everyone who visits our store. Policies may change with CDC recommendations.
What is your COVID-19 policy for classes and events?
We ask all students and instructors to be fully vaccinated and wear masks during classes and events. Policies may change with CDC recommendations.
Do you offer shopping by appointment?

Yes! Contact us or call 517-759-3990 and we will set up a day and time for you to come in to shop. Or, you can shop online at any time – you can pick up for free, or we will ship to you.

Get Inspired!

Check out our friends' projects and share your own
Tag your photos with #tinkandthefrog on Instagram to add your project to our growing showcase!

#tinkandthefrogsamples

View

Aug 6

Open
Stop - sample time! The Antler Toque by @tincanknits is a great introduction to cables. This toque uses @universal_yarn Deluxe Worsted Tweed Superwash. You can learn this hat in our Make a Hat Class beginning August 16. Stop in or call to sign up! 517-759-3990 #tinkandthefrogsamples #knitsample #knitstagram #tinkandthefrog #knittingclass

Stop - sample time!

The Antler Toque by @tincanknits is a great introduction to cables. This toque uses @universal_yarn Deluxe Worsted Tweed Superwash.

You can learn this hat in our Make a Hat Class beginning August 16. Stop in or call to sign up!
517-759-3990

#tinkandthefrogsamples #knitsample #knitstagram #tinkandthefrog #knittingclass ...

5 0

View

Apr 20

Open
Check out this Blossom Hat in @urthyarns Harvest Worsted! This pattern is a blast to knit up and takes just one skein. Plus, the pattern is free with your yarn purchase! 🧶🎉 #tinkandthefrogsamples #knittingaddict #knittersofinstagram #knitsample #knitting

Check out this Blossom Hat in @urthyarns Harvest Worsted! This pattern is a blast to knit up and takes just one skein. Plus, the pattern is free with your yarn purchase! 🧶🎉

#tinkandthefrogsamples #knittingaddict #knittersofinstagram #knitsample #knitting ...

24 1

View

Feb 24

Open
Michelle went a little freestyle with this asymmetric shawl knitted in @plymouthyarn Incan Spice. It is so soft - extra fine merino, baby alpaca, mulberry silk and yak! See and feel it for yourself in the shop - we have limited hours this week, and next week begins our Grand Opening! #tinkandthefrog #yarnlove #yarnaddict #yarn #knittingaddict #knitsample #knittersofinstagram #knittersgonnaknit #tinkandthefrogsamples

Michelle went a little freestyle with this asymmetric shawl knitted in @plymouthyarn Incan Spice. It is so soft - extra fine merino, baby alpaca, mulberry silk and yak! See and feel it for yourself in the shop - we have limited hours this week, and next week begins our Grand Opening!

#tinkandthefrog #yarnlove #yarnaddict #yarn #knittingaddict #knitsample #knittersofinstagram #knittersgonnaknit #tinkandthefrogsamples ...

17 1

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